Privacy policy

Privacy policy

This privacy policy determines how BELGIUM PREMIUM BRANDS collects, uses, maintains and discloses information from users (each a “user”) of the website www.keto-loca.com (“website”). This privacy policy applies to the website and to all products and services of BELGIUM PREMIUM BRANDS.

Personal identification data

We may collect personal identification information from users in a variety of ways, including but not limited to when users visit our website, sign up for the newsletter, answer a survey, fill out a form, and use other services, activities, features, or tools that we provide on our make website available. We only collect personal identification information from users when they voluntarily provide this information to us. Users can always refuse to provide personal identification information, but this may prevent them from performing certain activities on the website.

Non-personal identification data

We may collect non-personal information from users when they use our website. Non-personal identification data includes, for example, the name of the browser, the type of computer and technical information about how users visit our website, such as the operating system used, the internet service provider used and other similar information.

COOKIES

Our website may use “cookies” to improve the user experience. The user’s browser stores cookies on the hard disk to keep data and possibly collect information about the user. The user can set his browser so that cookies are not used or that a warning appears when cookies are sent. In that case, some parts of the website may not work correctly.

How we use the collected information

BELGIUM PREMIUM BRANDS can collect and use the personal data of users for the following purposes:

  • To improve customer service
    The information we receive from users helps us answer customer questions and respond more effectively to users’ needs.
  • To improve our website
    Based on user feedback, we can improve our products and services.
  • To send emails regularly
    We can use the email address to answer requests, questions and / or other messages. If the user decides to subscribe to our mailings, he / she will receive emails with company news, updates, information on products or services … If the user wants to unsubscribe at any time and in the future If you no longer wish to receive e-mails, you can do this by following the unsubscribe instructions under each e-mail.

How we secure your information

We apply best practices and security measures in the collection, storage and processing of data to prevent unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.

The exchange of sensitive private data between the website and the users takes place via a connection with SSL security and is encrypted and secured with digital signatures.

Share your personal information

We do not sell, exchange or rent users’ personal identification information to third parties. We may share general, demographic information – unrelated to visitor and user personal identifiers – with our business partners, trusted individuals and advertisers for the purposes described above.

Changes to the privacy policy

BELGIUM PREMIUM BRANDS reserves the right to update this privacy policy at any time. When that happens, we will adjust the update date at the bottom of this page. We encourage users to periodically review this page to stay informed about how we are protecting the personal information we collect. You acknowledge and agree that you are responsible for regularly reviewing this Privacy Policy and noticing any changes.

Your acceptance of these terms

By using this website, you agree to this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy means that you accept those changes.

Contact

If you have any questions about this privacy policy, the purpose of this website or your use of this website, please contact us at:

BELGIUM PREMIUM BRANDS

www.keto-loca.com
Kwadestraat 155 Box 6.4, 8800 Roeselare, Belgium
+32 (0) 491 442 324
hello@keto-loca.com

Product information

What type of sweeteners do you use in your products?

We utilize various sweeteners and fibres in our products, including stevia, erythritol, inulin, and dietary fibers. The specific sweeteners and fibres used may vary from one product to another, so please refer to the ingredient list on each product for more details.

Are all product keto-friendly?

Absolutely! At KETO-LOCA, our mission is to offer a range of delicious products that are all keto-friendly. We are committed to helping you maintain your keto lifestyle by providing options that meet the strict criteria of the ketogenic diet. Whether you’re looking for snacks, meals, or ingredients, you can trust that every product from KETO-LOCA is designed to support your keto journey while satisfying your taste buds.

Can I enjoy KETO-LOCA® products if I have diabetes?

Yes! We have great snacks for diabetics. All our products have no added sugar and use ingredients that are low glycemic to reduce insulin secretion, having minimum effects on blood sugar levels.

What is MCT?

MCT stands for Medium-Chain Triglycerides, a type of healthy fat. MCTs are quickly absorbed by the body and converted into energy, making them perfect for a keto diet. They can help boost energy levels, support weight loss, and enhance mental clarity. That’s why we add MCT to our KETO-LOCA® chocolates!

General

How can I subscribe for the newsletter?

Subscribing to our newsletter is a breeze! Just follow these simple steps: Go to our homepage, scroll down and enter your email address. Congratulations, you're now subscribed to our newsletter. You can expect updates on new products, invitations to tasting sessions, occasional discounts, and fun content like recipes and blog posts. Don't worry, we won't flood your inbox with emails. 😉

Do you have a physical store?

Regrettably, we don't have a physical store, but we've made shopping online a breeze. Visit our user-friendly webshop.

If you're a retailer interested in carrying our products, please get in touch with us. We'd love to hear from you!

Do you guys eat chocolate all the time?

However, believe it or not, there are days when we don’t eat any chocolate at all. On those days, we enjoy our delicious crackers instead 😉.

Every morning at 9:15 sharp, our team gathers for a yogurt and Kickstart Granola gathering — a perfect way to start the day with a healthy breakfast and some team bonding.

We recommend a balanced diet, but since KETO-LOCA® products are crazy low carb, we don't mind having our chocolate nearby.

How did you come up with the name "KETO-LOCA®"?

The name KETO-LOCA® perfectly captures our brand's spirit and mission. "KETO" is inspired by the ketogenic diet, emphasizing our commitment to providing low-carb, keto-friendly products. "LOCA" has a double meaning for us: it stems from "low carb" and also means "crazy" in Spanish. This reflects our fun, unconventional approach and our desire to stand out from the crowd. We embrace a bit of craziness because we believe in making the keto lifestyle exciting and enjoyable. That's how KETO-LOCA® was born!

I organise an event and would love to look into the opportunity of a collab!

We already love your enthusiasm! To explore collaboration opportunities, please send an email to marketing@keto-loca.com. We're eager to discuss it!

Order & shipment

What are the shipping costs?

Our shipping costs are determined by your delivery destination. For orders totaling 50 euros or more, we'll cover the delivery cost. (This is valid for customers in Belgium, The Netherlands, Luxembourg, France, and Germany.) We also provide shipping to other countries. To find out the delivery cost for your location, please visit our website. If you have any questions or can't find your country, please reach out to us at orders@keto-loca.com.

I want to send a package as a gift. Is this possible?

Absolutely! We believe that keto-friendly gifts are the craziest ones. You can easily send a package to a friend or relative. Just enter the receiver's address in the 'shipping address' section. Optionally, you can also add your own address to the 'billing address.'

How will my order be packaged?

We take great care in packaging our keto treats to ensure it arrives in perfect condition, making every package feel like a present.

Our commitment to the environment means we use recyclable materials like paper tape and cardboard boxes. Occasionally, we use bubble wrap to protect certain products, but we aim to minimize its use.

We're constantly exploring eco-friendly shipping materials and welcome any feedback or suggestions.

I have an issue with my order, what should I do?

We always strive for the best, but occasionally, mistakes can happen. If you encounter any issues with your order, please don't hesitate to contact us at info@keto-loca.com.

Our commitment to customer satisfaction means we're here to help. Additionally, if you have any suggestions or feedback to make your experience even better, feel free to reach out.

What kind of payment methods do you have?

On our webshop, we offer a variety of convenient payment methods, including Bancontact, Visa, MasterCard, American Express, PayPal, iDeal, SOFORT Banking, Eps, Giropay, Przelewy24, bank transfer and SEPA.